Notch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, stored, and shared when you use the Notch mobile application and related services (the "App").
By using Notch, you agree to the practices described in this Privacy Policy. Please also review our Terms of Use, which govern your use of the Service.
1. Information We Collect
We collect information only where necessary to provide core app functionality and improve the coaching experience.
1.1 Information You Provide Directly
When you create an account or use features of the App, we may collect:
Contact Information
- Name
- Email address
- Phone number
- Physical address
This information is used to create and manage your account, enable coach–client communication, manage payments, and provide support.
User Content
- Messages exchanged between coaches and clients
- Photos or videos uploaded by users (e.g. progress photos, food images, course content)
User content is used solely to provide app functionality and is not used for advertising purposes.
1.2 Location Information
Precise Location
Notch may collect precise location data when required for app features such as:
- Run tracking
- Route mapping
- Distance and elevation calculations
Location data is used only while relevant features are active and is linked to your account for functionality purposes.
1.3 Automatically Collected Information
We may collect limited technical information necessary for app performance and security, such as:
- Device type
- Operating system version
- App usage data
- Crash reports
This data is used to maintain stability, improve performance, and diagnose issues.
2. How We Use Your Information
We use collected data to:
- Provide and operate core app features
- Enable coaching tools such as workouts, nutrition tracking, messaging, and scheduling
- Process payments and manage subscriptions
- Communicate with users regarding account activity or support requests
- Improve app functionality and user experience
- Ensure security and prevent misuse
We do not sell personal data.
3. Data Linking and Identity
Some data collected by Notch is linked to your identity, including:
- Contact information
- Location data
- Account-related content
Other data, such as uploaded photos or messages, may be collected but not used for tracking across apps or services.
4. Tracking and Advertising
Notch does not use data for third-party advertising or cross-app tracking.
If the App requests permission under Apple's App Tracking Transparency framework, this is strictly limited to analytics or functional purposes and not used for advertising profiles.
5. Data Sharing
We do not share your personal data with third parties except in the following cases:
Service Providers
- Secure infrastructure providers
- Payment processors
- Analytics and crash reporting services
These providers are only given access to information necessary to perform their services and are contractually obligated to protect your data.
Legal Requirements
If required to comply with applicable laws, regulations, or legal processes
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide app functionality
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Users may request deletion of their account and associated data.
7. Data Security
We use industry-standard security measures to protect user data, including:
- Encrypted data transmission
- Secure authentication
- Restricted access to sensitive information
Despite our efforts, no system can be guaranteed to be completely secure.
8. User Rights and Choices
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
Requests can be made by contacting us using the details below.
9. Children's Privacy
Notch is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App or on our website. Continued use of the App constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Notch Support
Email: privacy@notch.coach
Website: www.notch.coach